In order to process any order there are a few preliminary items to address so that price quotes can be applied within a certain time frame – (prices valid for 30 days due to changing shipping rates). This enables us to accurately trace your price quote & transfer it into an actual purchase. It also enables us to accurately identify you as customer w/proper shipping & billing information. All orders will be finalized via phone.
1) Fill out the relative price qoute form:
2) Once you have submitted the price quote form you will receive a reply w/the form & your cost and what is all included in your purchase.

Terms & Policies Include:     Pennsylvania residents may be subject to 6% sales tax

All Orders: will only be processed with; a confirmed proposal that all terms and policies are acceptable, costs / prices are accepted, description of purchase is correct, shipping information is accurate. A confirmed copy of the purchase order which authorizes the process of the order – (the purchase order will be sent to the customer with the initial price quote / proposal). A tracking number will be provided on the final purchase order which will serve as a tracking # for shipping, etc. Payment in full, including shipping / handling + any applicable taxes.

Payment Accepted: American Express, Visa or Mastercard which can be done over the phone. We do not offer “Shopping Cart” or secure sight purchases because of customer security. All Credit Card Purchases will be authorized via phone only – for security reasons only.  There will be NO c.o.d. orders taken.

Refund: A refund fee of 5% for processing will apply & deducted for refunds up to 2 (two) weeks prior to scheduled shipping date. Any refund requests 2 (two) weeks or less from shipping date will result in a 7.5% fee. Any refund requests which are a result of the return of the purchase after delivery will result in the refund of the cost of the unit only w/o shipping & handling – a 15% processing fee will apply.

Returns: Merchandise returns after order delivery is the sole responsibility of the purchaser. All shipping and handling is returnee / customer responsibility. Upon arrival of merchandise return to Shumock Masonry a 15% restocking / administrative fee will be deducted from the sum of the refund due to customer. Please note that there is a no – return policy on merchandise that 1) has been unpacked from it’s original packaging 2) has been assembled or cemented together in any manner. 3) has been carelessly mishandled.

Shipping & Handling Charges: All Shipping is via common carrier (LTL) to the closest carrier depot for customer pickup. (Kits can weight up to 3000 lbs). Additional Handling Charges can be incurred if the customer chooses to have the order delivered from the carrier location to residence / job – curbside drop off. Orders of 40,000 lb / truck load are contract carriers w/discount rates. There Are NO C.O.D. deliveries.